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Appointment Support
Appointment support provides reassuring, one-to-one assistance for people who may find attending medical, hospital or other important appointments difficult on their own.
Our trained carers can accompany you or your loved one, help you prepare for the appointment, provide support throughout the journey and offer calm, familiar company while you wait.
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We take time to understand each person's mobility, communication needs, routines and preferences. Our aim is to make attending appointments feel safer, less stressful and more manageable while helping you remain involved and in control.
Find out how our appointment support service can support you
Preparing for the appointment
Support with getting ready, checking appointment information and making sure essential items are prepared before leaving home.
Support while waiting
Friendly company and reassurance in waiting areas, helping reduce anxiety and make the experience feel less overwhelming.
How our carers can support you
Accompaniment from home
A carer can meet you at home and stay with you throughout the appointment support period.
Communication and reassurance
Calm support to help you feel comfortable, ask questions and understand what is happening, without speaking on your behalf unless agreed and appropriate.
Hospital and medical appointments
Reassuring support when attending GP, hospital, dental, optician, therapy and other healthcare appointments.
Notes and agreed information
Where requested and appropriate, we can help record agreed information or reminders for you and your family after the appointment.
Help with mobility and access
Assistance with walking, mobility equipment and moving safely, in line with your needs and care plan.
Support returning home
Assistance with settling back in at home and following agreed routines after the appointment.
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